Privacy Policy

This Privacy Policy explains how Ninlay Casino may collect, use, store and protect information relating to players and visitors. We aim to handle personal information responsibly and transparently when providing casino services, processing transactions, supporting accounts and meeting applicable legal and security requirements. By using the website or creating an account, you should read this policy together with the website’s other terms and notices.

Ninlay Casino operates under a licence issued by the Curaçao Gaming Control Board and an Anjouan iGaming licence, with SSL encryption and dedicated responsible gambling tools protecting every account.

Information we may collect

The information handled by an online casino can vary depending on how a person uses the website, the services requested and the checks that may be required. Ninlay Casino may collect information provided directly by a player, information created through account activity and technical information received when the website or its services are used.

Account and contact details

This may include a player’s name, date of birth, country or region, username, account credentials and contact details. We may also receive information included in communications with customer support, including questions, complaints, requests and other messages. Some information is needed to create, maintain and secure an account, while other details help us respond to enquiries and provide relevant assistance.

Verification and identity information

To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, proof of address, information about the source or ownership of funds, or other material reasonably required for verification and security checks. The type of information requested may depend on the circumstances and the checks that apply to the account.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, wins, losses, account balances and other transactions. Payment information may be processed through payment service providers, and we may receive transaction references, payment status details and limited information needed to confirm or investigate a payment. We do not need every payment detail to provide the website, and payment processing may be subject to the privacy notices of the relevant payment provider.

Device, usage and cookie data

When a person visits or uses the website, we may receive technical and usage information such as an IP address, device type, operating system, browser type, language settings, approximate location, pages viewed, access times, referring website and interactions with website features. We may also handle identifiers associated with a device or browser, including information collected through cookies and similar technologies.

How we use information

Personal information may be used for purposes connected with operating Ninlay Casino and providing a safe, reliable service. We seek to use information only where it is reasonably relevant to the purpose for which it was collected or where another appropriate basis permits its use.

Creating, administering and maintaining player accounts.
Confirming identity, age, account ownership and eligibility to use relevant services.
Processing deposits, withdrawals and other account transactions.
Providing customer support, responding to questions and investigating complaints.
Detecting, preventing and investigating fraud, suspicious activity, collusion, misuse, security incidents and other unauthorised behaviour.
Maintaining website functionality, improving performance and understanding how players use the service.
Sending service-related communications, such as account notices, transaction updates, security messages and important changes to website terms or policies.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
Protecting the rights, property, security and systems of Ninlay Casino, its players and relevant service providers.

Information may be combined from different sources when this is reasonably necessary for account administration, verification, security, support or legal compliance. For example, transaction information may be reviewed alongside account and device information to identify unusual activity or resolve a payment question.

Sharing information

Information may be shared with service providers and professional advisers that help operate the website or perform services on our behalf. Depending on the service involved, these parties may assist with payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, security, auditing or legal services. They should receive information only as needed for their role and should handle it in accordance with applicable requirements.

Information may also be disclosed where reasonably necessary to comply with legal obligations, respond to lawful requests, protect the safety or security of a person or service, investigate suspected wrongdoing, enforce applicable terms, or support a business or legal process. We do not use this policy to promise that information will never be disclosed; some disclosures may be required for the website to operate lawfully and securely.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or identifiers placed on a device or accessed through a browser. They can help a website remember settings, keep an account session active, support security, measure website performance and understand general usage. Some cookies may be used to support preferences, analytics or relevant communications, depending on the features available on the website.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect website functions, account access or the way certain features operate. Browser settings differ, so players should check the help information for their chosen browser if they want to review, delete or block cookies.

Protecting information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These steps may include access controls, authentication measures, monitoring, secure system design and procedures for handling security incidents. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support if they suspect unauthorised account activity.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures.

Closing an account does not necessarily result in the immediate deletion of every record connected with it. Certain information may need to remain available for legal, accounting, security, transaction, dispute or compliance reasons. The length of retention can depend on the type of record and the circumstances in which it was collected or used.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion where deletion is available, and withdrawing consent to marketing communications. A request may be subject to reasonable identity checks so that information is not disclosed to the wrong person.

Making a privacy request

Players can exercise their privacy rights by contacting support@ninlay-casino.click. Please clearly explain the request and provide enough information to help us identify the relevant account or records. For example, a request may ask to access personal data, correct an outdated detail, delete eligible information, or withdraw consent to marketing.

Access: ask for information about the personal data held or used in relation to your account, subject to applicable limits.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the preferred correction where appropriate.
Deletion: ask for eligible information to be deleted, noting that some records may need to be retained for legal, security, transaction or other valid reasons.
Marketing consent: withdraw consent to marketing communications. Service and account messages may still be sent where they are needed to operate or secure the account.

We will consider privacy requests in accordance with applicable requirements. In some cases, we may need further details before responding, and some requests may be limited or refused where an exception applies. If a player withdraws marketing consent, it may take a reasonable time for the change to be reflected across all communication systems.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or legal obligations change. The latest version will be made available on the website. Players should review the policy from time to time, particularly before providing new information or continuing to use account services after a material update.

If you have a question about this Privacy Policy or how information is handled by Ninlay Casino, please contact support@ninlay-casino.click.